Customer service is very important to us. We want to give you the best service possible when you come to our showrooms, and when we install and maintain your spas.
We've got the best product and we constantly strive to make our service the best, too. Here's what a few recent customers have said:
What our customers are saying about us
We tried the spa for the first time last night, it was a lot of fun. We didn’t even notice it was raining. Fantastic!!!!
Thanks
Just a note to say we are over the moon with our new hot tub. It arrived on December the 18th 2009 just before the snow, there’s hardly been a day since when we have not used the tub. It’s fantastic at night when the temperature is -11c. Kevin and Matt are top men and we could not be more pleased with the after sales service (we had one or two small issues to start with but it was no bother for Matt to get them sorted). If you are thinking of a tub give them a call, 10 out of 10 from us. Thanks
Mr and Mrs NicholWe are delighted with our Arctic Cub Ultra and very pleased that we decided to buy it. We spent a lot of time looking at spas and are convinced we made the right choice with Arctic. The cold winter weather has been wonderful for sitting in the spa, looking at the snow – most of the family are in it every day! The feeling of warmth and relaxation lasts for hours after getting out. We are so glad we decided to buy it and think that everyone should have one!!!!
Harris familyWe got our tub just before Xmas 2009 and have not gone a day without using it so far! When we decided to buy one we ended up getting far more lights and water jets than we expected but are so glad we did – they are worth every penny. Thanks Arctic Spas!!!
Mr FraserWe shopped around and Arctic Spas were definitely the best, one of the best purchases we’ve ever made. Being bothered with bad circulation, this is helping ten fold. We would highly recommend Advanced Arctic Spas to anyone who is considering buying a hot tub. Kevin and Matt’s after sales are second to none.
Peter and HelenAfter several weeks of deciding which hot tub we should buy we visited Advanced Arctic Spas in East Lothian and were given excellent and very knowledgeable information. We ended up buying an Arctic Kodiak LE hot tub which we have now had for four months. We totally recommend it and have even now used it during our first snow fall of the season which was lovely!! We would without question thoroughly recommend Advanced Arctic Spas.
Mr and Mrs Johnson"The tub's part of my routine, it helps put me in a relaxed frame of mind. It also helped the rehabilitation process when I broke my leg, I've also found going in the tub helps prevent colds and flues developing. My husband has a bad back, he finds it helps enhance the treatment he receives for his bad back. We just love the tub."
Mr and Mrs Henderson (Kelso)Because of our Arctic Spa our teenage son has regained the art of conversation. He likes being in the spa as much as we do and we use it every night. First class service from Kevin and Matt, from the initial hire last year to the installation of our own tub this October. Get one, you won’t be disappointed. Brilliant!!!!
Mr and Mrs Wills"We have had our tub since September. Since then there have only been three nights we haven't been in the spa. We just love it. You get a better sleep and half the fun is just gazing at the stars"
Tom and Elsie CowperWe had wanted a hot tub for three years but every time we went to buy one we would get totally confused. I phoned Kevin for some advice and he was extremely knowledgeable. I arranged to visit his showroom a few days later to view the Arctic Spa range. Kevin was really helpful and I did not feel he was after a sale. We ended up purchasing a fantastic hot tub which was due to arrive in the UK in a few weeks. A few weeks later our tub was fitted in our garden. The service and advice was excellent and we are thoroughly enjoying our hot tub.
Mr and Mrs Aburrow"Our spa has been one of the best purchases we have ever made. It's fantastic!!!"
Julie and Mark Rankine (Clovenfords)We decided to buy a hot tub in July this year, and Advanced Arctic Spas were our first port of call. We were very impressed with the products on offer, and quickly came to the decision and the right model for us. Our decision was a good one – we now have a beautiful tub in the garden, which is giving us lots of pleasure. Advanced Arctic Spas have been very professional throughout the purchase, pre and post installation. Highly recommended.
Mr and Mrs Rowley"We use it every night, it's spot on. We shopped around and Arctic Spas were definitely the best"
Stuart and Jill Shiel (Newtown St Boswells)"As a nervous first time owner, I really appreciated your down to earth attitude concerning the water treatment when you installed the spa (you were right it is easy). From day one, we were impressed with your company's approach and lack of heavy handed sale pitch, which we know is borne out of having the utmost confidence in such a high quality product. We love our spa, which looks fabulous and I know is the envy of our neighbours. Thanks again for all your help."
Mhairi Palmer (Hawick)Never looked back since the day we bought our spa, and is the best purchase we have ever made! A quality product, so relaxing, fun and very economical to run. I must admit before we bought ours, we had an element of doubt as it’s fairly new on the market. Don’t worry, as we should have bought one years ago. My brother loved ours so much, he bought the same spa, so there’s proof!! I would highly recommend Arctic Spas, a great company to deal with.
Mr and Mrs Johnston"Wet, warm bubbly fun. Friendly sales support, we're glad we bought an Arctic Spa"
Douglas and Sandra Elliot (Kelso)"The tub has brought a real feel good factor to our lives. We've had some great social evenings involving the tub and the therapeutic side of owning the tub is great. We shopped around and found that the Arctic Spa has the best build quality of the spa's we looked at. The tub has changed our lives for the better."
Sam Miller (North Berwick)"A good reason to get outside during winter, the spa is very relaxing. In fact, I feel a more relaxed person since I started using the spa. Glad I bought the spa rather than a new car."
Mrs Ayre (Berwick Upon Tweed)"The tub's fantastic, it's indoors and I've fitted a TV to the wall so I can relax and watch my favourite sports in complete luxury"
Steven Shiel (Newtown St Boswells)Took delivery of our spa last month. It looks immaculate and performs immaculately too! Best time were finding to use it is either first light or on cold still evenings….its great! Looking after the water is proving really easy too.
Thanks to Kevin and Matt, great product and service!
"Friendly service, friendly faces and what can we say about the spa? It has taken over our social life - I didn't know we had so many friends!"
Stuart and Elaine Baillie (Dunbar)Absolutely delighted with the spa. Everything we hoped for and excellent service. The kids love it too, so its been a really successful family purchase. Thanks a lot.
Mr and Mrs McRobbie"The spa is a huge asset to our business, used by our guests on a daily basis. We are also delighted with the after sales service, we just love the tub."
Emma Hill (North Berwick Golf Lodge)"We love the tub, it has helped my arthritis immensely. I find using the tub after I play golf a great help, it soothes my muscles and helps me relax. We researched the market before buying and found Arctic to be the best value for money tub out there."
Jim and Helen Linn (Bonnyrigg)"Absolute luxury, wished we had bought one years ago. Many thanks to Kevin & Matt"
Alf and Yvonne Slingsby (Kelso)"What can I say – absolutely amazing, full credit to Arctic Spas. My family has a lot of sports injuries and its unbelievable how the spa has helped. A friend of ours needs a hip replaced and after two weeks of using the tub she was off the painkillers – awesome!!!!"
Angus Walton (Foulden, Berwickshire)The spa is lovely, we feel more relaxed and any pain or aching has gone from our bodies. We use the spa everyday, a great addition to our garden.
Mr and Mrs Thompson (Earleston)We bought the Arctic Spa at the end of June 2009 and think it’s the best product we have ever purchased. My husband has sore knees and has been talking about buying one for years. I kept putting him off, but he is never out of it and feels a lot better for it. My daughters have had spa parties and I really enjoy it too. We are a family of four and have an eight person spa so I would recommend getting as large a spa as you can afford, it will pay off.
Mr and Mrs JohnstonHaving just purchased an Arctic Spa Cub hot tub, I can only say how easy the whole experience was. From meeting Kevin at the showroom right through to the spa being delivered about six weeks later. Kevin kept us up to date with all that was happening. The level of service and support has been excellent as well. Having looked at other makes of hot tubs I’m more than glad I went with Arctic Spas, Thanks again!
Mr Binnie"Tremendous, we are getting the use of the garden during winter, family and friends have enjoyed using the tub, the after sales service has been great it's one of the best investments we've ever made."
Gordon Armstrong (Kelso)"A friend was looking after our house for six weeks and she actually bought us a present for allowing her to use the tub. She absolutely loved it and is now considering buying an Arctic Spa."
Anna (Edinburgh)So happy I went with Advanced Arctic Spas, very good and friendly service. The tub is the best thing I’ve ever bought. I use almost every night.
Mr DouglasJust to let you know that we are delighted with our Arctic Spa, it was well worth the wait to buy a quality product from a quality company. We use it every night, even in the rain. I must say that the benefit to me has been enormous as I suffer with Systemic Lupus Eurythamatosis. Since the tub arrived I have not had to take my usual medications at night which allows me to have a decent nights sleep. Also my skin has improved so much. Please give me as a reference to anyone who doubts the benefits of this wonderfully relaxing spa. Also Advanced Arctic Spas are a wonderful company to deal with, more like good friends. No qualms with recommending Advanced Arctic Spas to everyone!!!
Mr and Mrs BurrellWe love the tub, we use nearly every night. It's really helping ease a leg muscle complaint I have at the moment, best purchase we've made in years.
Alex Weir (Lauder)Hot tub is amazing and could not ask for better service. Kevin and Matt are extremely helpful and couldn’t do enough to help. Highly recommended.
Mr and Mrs Connachan"Excellent, delighted with the professional and helpful advice from the moment we walked in the showroom to the delivery and installation. My husband is less stressed after using the tub and I suffer less pain developed in my knees when walking the dogs."
Barbara Whellans (Lauder)This is the best thing I have ever bought. I had a bad back through work, I use my tub regularly and it really helps the pain. Nothing was a problem to Kevin and Matt between sales and after sales. I would not hesitate to recommend that prospective buyers should go along for a chat with boys and learn what a hot tub can do for you.
Two very satisfied customers!!
The tub has been a much better experience than we expected. We use the tub nearly every day and I would recommend an Arctic Spa to anyone.
Mrs Galbraith (Skelmorlie)We bought an Arctic Fox Ultra in November 2008. I wanted to give it a few months before giving a testimonial. The spa is a therapeutic experience every time you use it, the jets are so soothing. I suffer from a bad back, the pain relief you get from using a hot tub can’t be put into words. We use the tub all year round, our favourite time of year is during the winter. It’s been a huge success and I have to say that Kevin and Matt are just the best service and back up anyone could hope for.
Patterson Family"When I bought the spa, I doubted how often I would use it. I needn't have bothered. I use the tub everyday, it becomes part of your routine. The water treatment is easy and I find that I sleep better and that I am more relaxed overall. I love it."
Rosie Hume (Portobello)"The hot tub has been the key to many additional bookings for our holiday house and has been a source of great enjoyment for family and friends too – highly recommended"
Edward Hurst (Lochside Holiday Houses)We looked at internet tubs then we visited our local Arctic Spa showroom. The staff were very helpful and knowledgeable with no pressure to buy. As a result of this initial quality service we decided to purchase an Arctic Yukon Ultra. We use it every night, my wife and I find our tub relaxing and enjoyable after a hard days work. The spa is excellent quality, the controls are user friendly and the water chemistry is quickly adopted.
Would I recommend them? Yes, without doubt.
Thanks again for your advice etc..
"The therapeutic benefits of the tub are fantastic, I use the tub most days, great fun and easy to manage. Thanks, Arctic Spas"
Graham Fry (Jedburgh)After only two months since installation, it would appear that this may be one of our best and most valued purchases ever. We were delighted with a quality product and a level of service that was both friendly and professional. We would and have enthusiastically recommended Arctic Spas to friends and "hot tub virgins" alike. Our daily ritual is eagerly anticipated and has become an extremely hedonistic way of reducing the stresses of daily life.
Clive and Jacquie (Abernethy)"Star watching made easy, we use the tub most nights, it's fantastic"
Paul and Jennifer Bennett (Alnwick)I have to admit that my wife was more instrumental in our purchase than I was, however, four months down the road I’m well convinced that this has been a great purchase. It’s easy to run, I sleep better and gazing at the stars from my tub has been great fun.
Thanks
"The tub definitely detoxes you, it's a great cure for hangovers. It's brilliant in the evening and in the morning for lying back and chilling out, I'm really glad I bought an Arctic Spa"
Alan McKay (Earleston)Thank you for supplying our tub which we have used every day since buying it. I have suffered from a broken back for 50 years and have had 2 hip replacements. For the first time I am able to do things I was previously unable to do.
Thanks again for your help and advice, I hope you continue to provide hot tubs that help people like me.
"The tub is absolutely fantastic, I have used it nearly every night since buying it. I hurt my back a few weeks ago but found that using the tub cleared it up quicker that normal. My family and I love the tub"
David Adamson (St Boswells)We’ve found our hot tub to be an excellent buy. Great for de-stressing after a hard day at work. Managing the water is a lot easier than first thought. Impressed with the service and advice given from Advanced Arctic Spas.
Mr and Mrs Shanley"Best item I have ever bought, the tub is very relaxing (especially accompanied with a glass of red wine). My son and daughter use the tub all the time"
Jock Grieve (Ashkirk)Just a wee note to say thanks for all your help and excellent service during our hot tub purchase and installation. Only one problem with it is that it’s too good and we can’t stay out of it. The jets and seats are perfect and we are please we chose Advanced Arctic Spas
Mr and Mrs Paton"We've had some fun evenings in the tub, I am very busy at work – the spa definitely helps reduce stress levels. We've loved the tub from the moment we bought it"
Mark and Michelle Farman (Aberdeen)Our social life has changed since getting the tub, we now invite friends and family for dinner and a soak in the spa. I have a girls evening every weekend, the tub is brilliant. The quality of an Arctic Spa really is apparent when I look at what's available on the market. There's not many places outdoors to be when it's raining but the hot tub is one.
Paula Parker (Prestonpans)
