Authorised dealer for Edinburgh, Lothians & Borders
relax in a spa

Customer testimonials

Customer service is very important to us. We want to give you best service possible when you come to our showrooms, and when we install and maintain your spas.

We've got the best product and we constantly strive to make our service the best, too. Here's what a few recent customers have said:

What our customers are saying about us


"We have had our tub since September. Since then there have only been three nights we haven't been in the spa. We just love it. You get a better sleep and half the fun is just gazing at the stars"
Tom and Elsie Cowper (Greenlaw)
"We use it every night, it's spot on. We shopped around and Arctic Spas were definitely the best"
Stuart and Jill Shiel (Newtown St Boswells)
"Wet, warm bubbly fun. Friendly sales support, we're glad we bought an Arctic Spa"
Douglas and Sandra Elliot (Kelso)
"Friendly service, friendly faces and what can we say about the spa? It has taken over our social life - I didn't know we had so many friends!"
Stuart and Elaine Baillie (Dunbar)
"Our spa has been one of the best purchases we have ever made. It's fantastic!!!"
Julie and Mark Rankine (Clovenfords)
"Absolute luxury, wished we had bought one years ago. Many thanks to Kevin & Matt"
Alf and Yvonne Slingsby (Kelso)
"The tub's fantastic, it's indoors and I've fitted a TV to the wall so I can relax and watch my favourite sports in complete luxury"
Steven Shiel (Newtown St Boswells)
"Tremendous, we are getting the use of the garden during winter, family and friends have enjoyed using the tub, the after sales service has been great it's one of the best investments we've ever made."
Gordon Armstrong (Kelso)
"A good reason to get outside during winter, the spa is very relaxing. In fact, I feel a more relaxed person since I started using the spa. Glad I bought the spa rather than a new car."
Mrs Ayre (Berwick Upon Tweed)
"The tub's part of my routine, it helps put me in a relaxed frame of mind. It also helped the rehabilitation process when I broke my leg, I've also found going in the tub helps prevent colds and flues developing. My husband has a bad back, he finds it helps enhance the treatment he receives for his bad back. We just love the tub."
Mr and Mrs Henderson (Kelso)
"The spa is a huge asset to our business, used by our guests on a daily basis. We are also delighted with the after sales service, we just love the tub."
Emma Hill (North Berwick Golf Lodge)
"We love the tub, it has helped my arthritis immensely. I find using the tub after I play golf a great help, it soothes my muscles and helps me relax. We researched the market before buying and found Arctic to be the best value for money tub out there."
Jim and Helen Linn (Bonnyrigg)
"The tub has brought a real feel good factor to our lives. We've had some great social evenings involving the tub and the therapeutic side of owning the tub is great. We shopped around and found that the Arctic Spa has the best build quality of the spa's we looked at. The tub has changed our lives for the better."
Sam Miller (North Berwick)
"When I bought the spa, I doubted how often I would use it. I needn't have bothered. I use the tub everyday, it becomes part of your routine. The water treatment is easy and I find that I sleep better and that I am more relaxed overall. I love it."
Rosie Hume (Portobello)
"As a nervous first time owner, I really appreciated your down to earth attitude concerning the water treatment when you installed the spa (you were right it is easy). From day one, we were impressed with your company's approach and lack of heavy handed sale pitch, which we know is borne out of having the utmost confidence in such a high quality product. We love our spa, which looks fabulous and I know is the envy of our neighbours. Thanks again for all your help."
Mhairi Palmer (Hawick)
"What can I say – absolutely amazing, full credit to Arctic Spas. My family has a lot of sports injuries and its unbelievable how the spa has helped. A friend of ours needs a hip replaced and after two weeks of using the tub she was off the painkillers – awesome!!!!"
Angus Walton (Foulden, Berwickshire)
"A friend was looking after our house for six weeks and she actually bought us a present for allowing her to use the tub. She absolutely loved it and is now considering buying an Arctic Spa."
Anna (Edinburgh)
"Excellent, delighted with the professional and helpful advice from the moment we walked in the showroom to the delivery and installation. My husband is less stressed after using the tub and I suffer less pain developed in my knees when walking the dogs."
Barbara Whellans (Lauder)
"We've had some fun evenings in the tub, I am very busy at work – the spa definitely helps reduce stress levels. We've loved the tub from the moment we bought it"
Mark and Michelle Farman (Aberdeen)
"Best item I have ever bought, the tub is very relaxing (especially accompanied with a glass of red wine). My son and daughter use the tub all the time"
Jock Grieve (Ashkirk)
"The tub is absolutely fantastic, I have used it nearly every night since buying it. I hurt my back a few weeks ago but found that using the tub cleared it up quicker that normal. My family and I love the tub"
David Adamson (St Boswells)
"The tub definitely detoxes you, it's a great cure for hangovers. It's brilliant in the evening and in the morning for lying back and chilling out, I'm really glad I bought an Arctic Spa"
Alan McKay (Earleston)
"Star watching made easy, we use the tub most nights, it's fantastic"
Paul and Jennifer Bennett (Alnwick)
"The therapeutic benefits of the tub are fantastic, I use the tub most days, great fun and easy to manage. Thanks, Arctic Spas"
Graham Fry (Jedburgh)
"The hot tub has been the key to many additional bookings for our holiday house and has been a source of great enjoyment for family and friends too – highly recommended"
Edward Hurst (Lochside Holiday Houses)
The tub has been a much better experience than we expected. We use the tub nearly every day and I would recommend an Arctic Spa to anyone.
Mrs Galbraith (Skelmorlie)
Our social life has changed since getting the tub, we now invite friends and family for dinner and a soak in the spa. I have a girls evening every weekend, the tub is brilliant. The quality of an Arctic Spa really is apparent when I look at what's available on the market. There's not many places outdoors to be when it's raining but the hot tub is one.
Paula Parker (Prestonpans)
We love the tub, we use nearly every night. It's really helping ease a leg muscle complaint I have at the moment, best purchase we've made in years.
Alex Weir (Lauder)
After only two months since installation, it would appear that this may be one of our best and most valued purchases ever. We were delighted with a quality product and a level of service that was both friendly and professional. We would and have enthusiastically recommended Arctic Spas to friends and "hot tub virgins" alike. Our daily ritual is eagerly anticipated and has become an extremely hedonistic way of reducing the stresses of daily life.
Clive and Jacquie (Abernethy)
The spa is lovely, we feel more relaxed and any pain or aching has gone from our bodies. We use the spa everyday, a great addition to our garden.
Mr and Mrs Thompson (Earleston)
 
News and Press
Summer show dates and article from Border Telegraph
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Testimonials
Hear what our customers have to say about our spas, hot tubs and service
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Unit 2 Block A, Macmerry Industrial Estate   Macmerry   East Lothian     Tel : 0845 6344 281

Unit 1, Langland Mill   Newtown St Boswells   Melrose     Tel : 0845 6344 280

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